The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
But please contact me if you have any problems with your order.
All orders ship directly from our production warehouse in Florida.
Production Time: 2-3 Days
Delivery Time Estimates: 2-5 days.
All orders include tracking information.
You can always contact us through Etsy messages. We are here to help with any questions and usually reply within 5 hours.
If your item arrives damaged, defective, or you receive the wrong product, please contact us right away so we can make it right. Be sure to inspect your order upon delivery and reach out to us via email with your order number, a description of the issue, and clear photos of the item. We’re here to help and will work quickly to resolve any problems.
We gladly accept returns, but kindly note that we are a small business and all of our products are made to order. Each return has a significant impact on our operations, so we encourage you to reach out with any questions before purchasing. Your understanding and support mean the world to us.
Cancellations can be requested within 5 hours of placing your order. Since all of our products are made to order, we begin the production process as quickly as possible. If you wish to cancel, please do so within this window to ensure we can accommodate your request.